Payment Policy

Welcome to Ninjagos. We are committed to providing a safe, secure, and convenient payment experience for all our customers. Please review the information below regarding our accepted payment methods and payment procedures.

Accepted Payment Methods

We currently accept the following secure payment methods:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Klarna

  • Maestro

  • Mastercard

  • Shop Pay

  • UnionPay

  • Visa

All payments are processed securely in GBP (£) – British Pound Sterling.

Secure Payments

Your security is our priority. All transactions are processed through trusted and encrypted payment gateways using SSL (Secure Socket Layer) technology.

Ninjagos does not store or have access to your complete credit or debit card information. All payment details are securely processed by certified third-party payment providers.

Payment Authorization

All orders are subject to payment authorization and verification.

Orders will only be processed after successful payment confirmation.

If your payment is declined or cannot be verified, your order will not be processed. In this case, please try an alternative payment method or contact your bank or card issuer for further assistance.

Billing Information

Please ensure that your billing information matches the details registered with your payment provider.

Incorrect or incomplete billing information may result in:

  • Payment delays

  • Payment failure

  • Order cancellation

  • Additional verification requests

Pricing & Currency

All prices displayed on our website are shown in GBP (£) – British Pound Sterling.

If your payment card uses a different currency, your bank or payment provider may apply exchange rates or international transaction fees. These charges are determined by your financial institution and are outside the control of Ninjagos.

Taxes

Where applicable, taxes are included in the product price or calculated during checkout in accordance with applicable United Kingdom regulations.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.

If you do not receive your confirmation email within a reasonable time, please check your spam or junk folder before contacting our support team.

Fraud Prevention

To help protect our customers and maintain a secure shopping environment, certain orders may require additional verification before shipment.

Ninjagos reserves the right to refuse, cancel, or place orders on hold if fraudulent activity, unauthorized payments, or suspicious transactions are suspected.

Refunds

Approved refunds are issued to the original payment method used for the purchase in accordance with our Refund & Return Policy. Processing times may vary depending on your payment provider.

Customer Support

If you have any questions regarding payments or billing, please contact us:

Trade Name: Ninjagos

Registered Company: EALING PLUMBERS LIMITED

Company Registration Number: 15632860

Registered Address:

21 JULIEN ROAD

EALING

LONDON

W5 4XA

UNITED KINGDOM

Email: support@ninjagos.com

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM (United Kingdom Time)

We aim to respond to all payment-related enquiries within 24 business hours.